Areoguide
Traveling can be stressful, especially in confusing airports. Augmented Reality (AR) can help by showing you the way to check-in, security, gates, and facilities like restaurants and restrooms.
I’m excited to take you through my journey to improve the travelling experience... 👇
"Survey by the International Air Transport Association (IATA) found that 40% of passengers globally experience stress or anxiety while navigating airports."
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Emily
Emily is a frequent business traveler who relies on flights for her professional commitments.
She values efficiency and convenience in her travel experiences, and wants to navigate airports seamlessly to save time and reduce stress.
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Problems
Emily's specific struggle is the difficulty she faces in navigating airports.
She often finds herself wasting time and feeling overwhelmed trying to find her way through large and complex airport terminals, resulting in missed flights and added stress to her already hectic schedule.
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Pains
Feeling lost and disoriented in unfamiliar airports.
Wasting valuable time searching for gates facilities and services.
Dealing with the stress and anxiety of potentially missing flights.
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Goal
Emily aims to effortlessly navigate airports with ease and efficiency.
She wants to eliminate the frustration and stress associated with finding her way around unfamiliar terminals, ensuring timely departures and smoother travel experiences.
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Barriers
Doubts about the reliability and accuracy of existing airport navigation tools.
Concerns about the complexity and ease of use of navigation apps.
Fear of the financial cost associated with investing in a navigation solution.
USER PERSONA
ANALYSING EXISTING SYSTEM
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Challenges
Complex airport layouts.
Users may struggle with unfamiliar indoor navigation systems.
Ensuring robust airport infrastructure for Wi-Fi and beacons is vital.
Maintaining real-time accuracy of navigation data poses a challenge.
Device Compatibility:
Ensuring accessibility for passengers, including those with disabilities.
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Insights
Increasing acceptance of technology in airports presents opportunities.
Designing simple, user-friendly interfaces enhances passenger experience.
Personalising navigation based on preferences improves satisfaction.
Real-Time Communication:
Utilising data analytics optimises layouts and services.
INFORMATION ARCHITECTURE
01
No need to wander around searching for the check-in counter. Utilising crowd data to notify about estimated wait times and employing AR to guide you to a less crowded counter. Provides guidence for a seamless check-in upon reaching the counter.
HIGHLIGHTS
02
No need to worry about security checks anymore. Effortlessly guiding you to security gates with estimated distances, times, and closing times. Providing guidance on prohibited items and common mistakes upon arrival.
03
Ensure timely arrival at your gate by receiving information on closing time, estimated distance, and required time. Access your boarding pass, check flight departure time and gate status during a quick stop for shopping, using the restroom, or dining. Receive up to date boarding announcements.
Using crowed data, and airpot updates receive real-time notifications on gate changes, flight delays, counter wait times, and boarding announcements.
DESIGN DECISIONS
Making a smooth onboarding.
Below are the designs and concepts I generated and validated before arriving at the final versions.
Breaking the language barrier.
I decided to provide multi language support for a effortless experience for diverse users.
Supporting voice-over enhances navigation accessibility.
Multiple starting points
Users can either input their flight number or scan the ticket ensuring users are not stuck with one way to get started.
Locating flights.
Upon getting flight no. details of the airport, check-in counter, security check, and boarding gate are available to user by verifying their location.
Central navigation hub.
One place from where you can navigate to all necessary places in a step by step process.
Fetching boarding pass.
Upon scanning your ticket a virtual boarding pass is generated.
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Challenges & assumptions
Complexities in larger airport layouts.
Ensure user familiarity and effective use of the mapped app.
Limited real-time updates on changes in airport layouts.
Consistency in Layout Representation.
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Goals
Compatibility Across Devices.
Reduced Passenger Stress.
Less complex infrastructure.
Design iterations
Below are the designs and concepts I generated and validated before arriving at the final versions.
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Validations.
Cognitive load with lot of content in screen.
Difficult to understand the top bar at a glance.
Boarding pass least used while navigating.
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Validations.
Minimalistic user-friendly interface.
Useful direction supports.
Easily understandable destination details.
Initial
Below are the designs and concepts I generated and validated before arriving at the final versions.
CONCLUSION
85%
passengers reported navigating airports more efficiently.
90%
passengers felt more confident in unfamiliar airports.
80%
passengers experienced decreased stress levels.
Traveling often induces significant stress due to time constraints, perplexing airports, and apprehension about flying. Augmented reality (AR) presents an avenue to alleviate stress and enhance the overall travel experience.
Reliable Wi-Fi and robust infrastructure is present at the airports.
User’s have smartphones with reliable internet access and are willing to provide location permission.
Web-app provides user-friendly interfaces and accessibility.
Voice over support aids accessibility towards navigation.
Real-time updates and maintenance provided for keeping the AR navigation system accurate.
✉ msmanusankar98@gmail.com
